Privacy Policy

Last updated: June 2026

1. Who We Are

DBM Case ("we", "us", "our") is an Indonesian brand headquartered in Jakarta Utara that designs and sells premium gig bags for musicians. Our website is dbmcase.my. Orders and customer service are handled via WhatsApp.

2. Information We Collect

We collect information you provide directly when you contact us via WhatsApp to place an order or make an enquiry. This may include:

  • Your name and WhatsApp number
  • Your shipping address
  • Details about your instrument or the product you are interested in
  • Payment confirmation details

This website does not use contact forms, account registration, or collect any personal data through the site itself. No cookies beyond essential browser functions are used.

3. How We Use Your Information

Information you share with us via WhatsApp is used solely to:

  • Process and fulfil your order
  • Communicate order status and delivery updates
  • Respond to enquiries about our products

We do not use your information for marketing purposes without your consent, and we do not sell or share your personal data with third parties.

4. Data Storage and Retention

Order conversations are stored within WhatsApp in accordance with WhatsApp's own privacy policy. We retain order records only for as long as necessary to fulfil our obligations and comply with applicable Indonesian law.

5. Third-Party Services

This website uses the following third-party services:

  • WhatsApp — for order processing and customer communication (Meta Platforms)
  • Google Fonts — for typography (Bebas Neue, Inter)

Each of these services has its own privacy policy and data practices.

6. Your Rights

You have the right to request access to, correction of, or deletion of any personal data we hold about you. To make such a request, contact us via WhatsApp at +601175017510.

7. Changes to This Policy

We may update this policy from time to time. Any changes will be published on this page with an updated date. Continued use of this website after changes constitutes acceptance of the revised policy.

8. Contact

For any privacy-related questions, contact us via WhatsApp: +601175017510